Customer:

The 5-Star Mandarin Oriental Hotel, New York City

Background:

The 2.8-million-square-foot Time Warner Center houses the Mandarin Oriental, New York. The 5-star hotel occupies the top 20 floors of the Center’s two towers and includes 251 guest rooms. Whether for business or pleasure, the hotel offers many amenities including floor-to-ceiling views of Manhattan, an exclusive 14,500-square-foot spa, and a total of 7,000 square feet of meeting space that includes a spacious ballroom.

Objective:

To increase guest safety and enable the use of wireless applications and devices throughout the entire hotel.

Benefits:

Increased guest safety

Efficient and improved staff communication

Enhanced guest services and amenities

Increased guest satisfaction

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